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how did the volkswagen scandal affect customers

Volkswagen Group's U.S. sales were up 5.9%. VWs response to this was short and quick, denying that they had installed any software that would alter emissions characteristics. Not only did they lie but the environmental impact the lie had is irreversible. Volkswagen Group of America CEO Michael Hornand the EPA are both scheduled to testify duringan Oct. 8 Housesubcommittee investigation. On 19 September 2015, international media broke the scandal. Separately, a Kelley Blue Book online surveyfound that the number of Volkswagen diesel car owners interested in trading in their vehicle jumped 79% in the week after the scandal was revealed, according to web searches. Kalafer wants answers from top executives at VW headquarters in Germany. For example, the EPAs, using BenMAP recently estimated that one ton of on-road NOx can be expected to lead to. Car analysts at the financial research firm Bernstein agree that European standards are not as strict as those in the US. In Europe, where diesel-powered passenger cars are more common, the VW diesel scandal and reports of widespread flaunting of emissions rules by other automakers is likely to dramatically reduce the regions appetite for diesels. Comments? Considering how the customer perception of Volkswagen, and in general German cars, might be in jeopardy, exports could also suffer. the Environmental Protection Agency (EPA) found, US porn star declared unfit for sex crimes trial, Jeremy Renner TV show poster edited after accident, Celebrities who say their children will get no inheritance, Germany: We are no longer reliant on Russian energy, City asks Madonna if it can borrow her painting, Keep cake away from office, says food adviser. There is a growing frustration among VW drivers in the UK over the lack of information about how their vehicle will be repaired, according to the consumer watchdog Which?. From a practitioners perspective, its important to think about the existence of collective reputations as they can have hefty consequences for individual firms, even if the firm itself does absolutely nothing wrong. VW fraud makes Madoff look like minor leagues: NJ dealer, What you need to know about the Volkswagen scandal, Volkswagen CEO: Massive cost cuts needed to manage crisis. "However, in Europe the impact could be much more significant, leading to a large tranche of the market switching to petrol engine cars virtually overnight. When asked about the settlement proposed, owners had a neutral-to-positive response. Models use this information to estimate the health damage of any given unit of pollution. Certainly is. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Follow INSEAD Knowledge onTwitterandFacebook. The U.S. government has urged the company to recall roughly 482,000 Volkswagen and Audi cars using the software. BehindTheWheel@cnbc.com. The number of people considering purchasing a VW, new or used, dropped precipitously. Which? In itself, this development was good news for all automakers, save for VW, of course. Most owners or lessees will also receive cash payments of between $5,100 and approximately $10,000. According to Kelley Blue Book data, the resale value of Volkswagen diesels declined more than three times as fast as those of nondiesel VWs between June 2015 and March 2016. This led to a decline of almost 10% in BMWs stock, before a rally of 5% on Thursday as BMW denied this report. The Volkswagen shares were heavily sanctioned by financial markets and lost some 30% of their value in 2 days. That sounds like EU testing rules need tightening, too. Save on your monthly payments! One approach would be to quantify the cost of illness that is, add up the cost of treating an illness as well as the lost work time resulting from that illness. We also use third-party cookies that help us analyze and understand how you use this website. We focus on both the supply chain partners of VWtier-1 suppliers; tier-2 suppliers; and business customersand three groups of firms that are not VW supply chain partnersother motor vehicle manufacturers; parts manufacturers not identified as VW suppliers; and wholesalers, retailers, and rental agencies not identified as VW customers. In 2014, in the US, regulators raised concerns about VW emissions levels, but these were dismissed by the company as "technical issues" and "unexpected" real-world conditions. Quality, the hallmark of VW's product offering pre-emissions, has been the least affected of its Advocacy drivers and while this is now marginally negative, perceptions of the company's Quality remain strong overall. According to our estimates, non-VW German automakers lost sales to the tune of US$26.5 billion due to this adverse effect. When it comes to trustworthy sources of information, U.S. regulators were seen as the most reliable. The probe will spread to other automakers, particularly Daimler and BMW, the other German top automakers. When Kalafar looks at his unsold TDI clean diesels, he finds it ironic Volkswagen spent years preaching the virtues of clean diesel engines. The VW scandal led many consumers to shun VW specifically. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Cars emission levels and the performance are not mutually exclusive. How Badly Has the VW Diesel Scandal Hurt VW? Gutierrez said Volkswagen was already devoting $3,000 to $3,500 per vehicle in incentives to juice sales before the scandal broke. However, the company said Vahland was leaving due to differing views on the organisation of the new group region. Read MoreVolkswagen CEO: Massive cost cuts needed to manage crisis. I would say the power of "German engineering" still works for VW (and if you want to check numbers I would bet for other German manufacturers as well). To calculate the ozone and particulate matter formed as a result of this additional NOx, it is necessary to know where and when this NOx was released. Since BMW and Mercedes-Benz continued to sell such vehicles after the scandal, this force was to their detriment. Last year, the auto industry reported a turnover of 384 billion Euros ($428 billion), forming one-fifth the net German industry revenue. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Volkswagen UK must set out an urgent timetable for redress to the owners of the affected vehicles. The costs of possible legal action by car owners and shareholders "cannot be estimated at the current time", VW added. The two other options vehicle owners could choose from included a reparation or doing nothing. Volkswagen China and Affiliates Vehicles Sold, Volkswagen Passenger Cars, SEAT, LCVs Revenues. The EPA's findings cover 482,000 cars in the US only, including the VW-manufactured Audi A3, and the VW models Jetta, Beetle, Golf and Passat. Specifically, Dieselgate led to a drop in positive Twitter sentiment for these firms, while the level of negative sentiment remained stable vs. the baseline. While such alliances have visible upsides, disregarding the potential downsides could prove costly. This negative force was the strongest of the three. For VW, therefore, the good news is that its reputation for Quality with customers . Disclaimer: This is an example of a student written assignment.Click here for sample essays written by our professional writers. Analysis of Twitter sentiment showed that consumers perceptions of non-VW German carmakers dimmed in the aftermath of the scandal. That's not enough for Kalafer. Ozone can cause respiratory symptoms, such as coughing, shortness of breath and. 1. Kalafer has found himself in an awkward position. Volkswagens fraud has made the market wary of its compatriots too, which sell diesel vehicles in the U.S. and other markets. surveyed more than 2,000 motorists who bought a VW diesel car between 2008 and 2015. Find the best local prices on your next car. The recent revelations that Volkswagen rigged in-vehicle software to defeat emissions tests are but the latest example of efforts to evade regulations that protect human health and the environment. For years, Volkswagen which also owns Porsche and Audi emphasized the value of German engineering in its advertisements. When this scandal came to light, VW needed to figure out a way to maintain high customer satisfaction. The conclusion of the study showed that owners had high levels of awareness and engagement in thinking and communicating about the scandal (Markowitz, 2017). Austin Tenant Advisors Commercial Real Estate Co. It is important to note that the emission scandal didnt have anything to do with the cars overall performance (Sapozhnikov, 2018). The UK, Italy, France, South Korea, Canada and, of course, Germany, have opened investigations. The VW scandal led many consumers to shun VW specifically. We're here to answer any questions you have about our services. On the bright side, sales did not fall as far as they could have. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. But that's unlikely to be the end of the financial impact. The brand was already having a hard time in the U.S., in part because of a lack of bigger vehicles amid low gas prices. They . In 2015, the company confessed to cheating emissions tests on 11 million vehicles across the globe. We estimated that non-VW German carmakers gained sales of about US$22 billion as a result of this exodus away from VW. On December 10, Volkswagen Chairman Hans-Dieter Ptsch made a public admission: A group of the companys engineers decided to cheat on emissions tests in 2005 because they couldnt find a technical solution within the companys time frame and budget to build diesel engines that would meet U.S. emissions standards. Germanys GDP is forecast to grow by 1.8% this year. Get this delivered to your inbox, and more info about our products and services. According to a survey of more than 400 current TDI owners by car shopping site CarGurus.com, 21 percent say they will not buy another Volkswagen, though a surprising 43 percent say that they would. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. 5 Who is responsible for Volkswagen emissions scandal? However, the emissions scandal made it imperative for th e VW marketing team to put something new in place. In our model, this effect resulted in non-VW German automakers losing US$0.7 billion in sales. VW has had a major push to sell diesel cars in the US, backed by a huge marketing campaign trumpeting its cars' low emissions. How did owners react to the ethical oversight made by the auto manufacturer? If your specific country is not listed, please select the UK version of the site, as this is best suited to international visitors. A lot of jobs could be at risk at the company, not only related to the emissions scandal, but also if future sales take a considerable hit. Read about our approach to external linking. These 30 vehicles are priced at less than $30,000. Many economic researchers have studied how to express health damages from air pollution and other environmental risks in dollar terms. As he waits, more than a dozen brand new, clean diesel Volkswagens are parked at the back of his dealership. profit (after having provisioned $22.6 bn. Opinions expressed by Forbes Contributors are their own. What could the dieselgate scandal cost Volkswagen? Once on the road, the engines switched out of this test mode. Volkswagen and Seat accused of selling cars with rear seatbelt fault, Volkswagen market share declines in September, UKVolkswagen boss denies cars emitted higher pollution than expected, Volkswagen faces potential class-action lawsuits over emissions scandal, VWto recall 8.5m diesel cars across Europe, Greens want VW Australia to face Senate committee over emissions, 1.2m diesel vehicles in Britain are involved in the scandal, Volkswagen diesel emissions: what the carmaker did, and why. "Dealer and customer satisfaction is a top priority for Volkswagen, as such, we have been actively working with our National Dealer Council to address the immediate needs of our nationwide dealer body," said Jeannine Ginivan, a spokeswoman for VW of America. FORTUNE may receive compensation for some links to products and services on this website. "The revelations are likely to lead to a sharp fall in demand for diesel engine cars," said Richard Gane, automotive expert at consultants Vendigital. Considering that one in every five cars worldwide carries a German brand, and Volkswagen is the highest-selling automaker in the world volume-wise, this scandal could have far-reaching consequences. This was their solution to repair the damage they caused. Terms & Conditions. All rights reserved. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Volkswagen still faces enforcement actions and lawsuits from governments and investors from around the world, plus additional suits from U.S. states and customers who have opted out of the. has found that nine out of 10 affected motorists want compensation. Muller expects the recall of millions of VWs, including almost a half million in the U.S., to begin in January. How premium automakers are faring in a slower Chinese market, Mercedes-Benz is catching up with competition in China. Since BMW and Mercedes-Benz continued to sell such vehicles after the scandal, this force was to their detriment. How do regulators assess the economic costs of health impacts? bil. - In 2016 the group achieved its best results in history, 5.144 bn. Registered office: Creative Tower, Fujairah, PO Box 4422, UAE. While health impact analysis cant identify specific affected individuals, the people whose lives were cut short because of Volkswagens actions as well as the numerous others whose health was impaired are the real victims of this crime. The agreement will cost the company nearly $15 billion, including up to $10 billion for buybacks or modifications, plus $4.7 billion for environmental mitigation and zero-emission research and development. One vehicle that the U.S. might see is a new small electric van, inspired by the Budd-e concept vehicle shown at 2016s Consumer Electronics Show. The vehicles involved in the diesel emissions scandal contain a defeat device in their software that allows emissions control systems to be deactivated, or their functions reduced, when the vehicle is driven on the road. 8 What did Volkswagen do to the Environmental Protection Agency? Who was Ukrainian minister Denys Monastyrsky? That resulted in the company posting its first quarterly loss for 15 years of 2.5bn in late October. What did Volkswagen plead guilty to in the US? NO. 1 How did the Volkswagen scandal affect customers? VW knew of the problems with its vehicles. The BBC is not responsible for the content of external sites. The VW scandal led many consumers to shun VW specifically. Powered and implemented by Interactive Data Managed Solutions. Then an atmospheric model can be used to calculate how pollutants travel and the chemical reactions they undergo. In a recent class action however, Volkswagen have been in quite a debacle with customers over its 'Dieselgate' emissions scandal, bringing to light certain consumer rights issues, as discussed below by Aman Johal, Lawyer and Director at Your Lawyers. The engines emitted nitrogen oxide pollutants up to 40 times above what is allowed in the US. Our experts can deliver a customized essay. Toyota hybrids genuinely pass all emissions limits and have lower average fuel consumption and CO2 emissions than comparable diesels (according to user reports on spritmonitor). ", German police deny Greta's detainment was staged, Iran man who beheaded wife jailed for eight years, Maximum two drinks a week, Canada guidance advises. No action has been announced elsewhere, however . The upheaval at the top management level has begun, with the resignation of Martin Winterkorn as CEO, and induction of Porsche boss Matthias Mller as the new CEO, and the anticipated removal of other senior executives, particularly those heading the U.S. operating unit. The cost may increase. The Dieselgate scandal affected cars worldwide, but Europe is the most seriously impacted region, with around 2.5 million cars affected in Germany, 1.2 million in England and Wales, close to a million in France and over 500,000 vehicles in both Spain and Italy. The pollutants that Volkswagen failed to effectively control are nitric oxide (NO) and nitrogen dioxide (NO2), which are collectively known as NOx. The settlement expected to be approved on October 25 provides owners of the approximately 475,000 2.0-liter Audi and Volkswagen TDIs in the U.S. the option to have their cars retrofitted with a yet-to-be-approved emissions fix or to have Volkswagen buy their car back at the cars value just prior to the time that the scandal broke. The current estimate for VSL, which is adjusted every year, is about $9 million. The scandals negative spillover decreased sales separately for BMW, Mercedes-Benz, and Smart. It's all another blow for the diesel market. The company has put aside 6.5bn (4.8bn) to deal with the cost of recalling and repairing the affected vehicles, but it also faces the threat of fines and legal action from customers and shareholders. They are upset that the brand they invested in, the brand they counted on, failed them," he said. The benefits of regulation can be thought of as the inverse of the pollution damages. Cheating is not a victimless crime. Many economic researchers have studied how to express health damages from air pollution and other environmental risks in dollar terms. If those vehicles had complied with federal pollution standards, they would have emitted just 1,039 tons per year. Volkswagen wants to increase its embarrassingly low market share in the United States as part of a plan to become the biggest car company in the world. RBC Capital's most recent survey of consumers found 12.8 percent had a favorable view of VW in its most recent survey, down from 33 percent in May. In order to meet the 2025 deadline, many current products are unlikely to be renewed due to tightening budgets and the bulk of research and development dollars being devoted to the new technologies. In a separate setback, the company also confirmed that the executive earmarked to become boss of VW in North America has left the company. In a spillover effect, many consumers decided to stay away from all German automakers due to their collective reputation. We found a decrease in consumers taste for diesel vehicles. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Drop in Volkswagen Sale Bad reputation ruins businesses beyond recover. The good news is that as soon as these cars are fixed, air pollution and our health will rapidly get better. This drove sales disproportionately towards other German automakers because their vehicles are closer substitutes for VWs than non-German vehicles. What's more, consumer-sentimentsurveys suggestthat Volkswagen's image has suffered a serious blow. At first, it was only the 482,000 units in the U.S. that were reported to have been fitted with a defeat device, which would help in cutting emissions while being tested, as compared to normal road conditions. Vehicles sold under the Volkswagen, Audi, and Porsche brands in the U.S., plus other brands in international markets, were included in the deception. VWs new 2016 models cannot be sold until they are approved by regulators and thousands of vehicles remain marooned in ports as a result. For Volkswagen, the emission scandal that broke out in 2016, resulted in a civil settlement of about $15 billion, which makes it one of the most expensive settlements in the history of the car industry (The Star's Editors, 2016). One way of calculating the human toll is to look at populations exposed to more or less pollution and differences in their health. He said he feels betrayed after spending millions of dollars buying diesel Volkswagens in the belief they were clean-burning and highly fuel efficient. This website is part of INSEAD Digital Ecosystem. However, the number dropped when the news broke, and in August 2016, only 0.56 percent of searches were for VW products. Negative health effects from PM2.5 include heart attacks, decreased lung function, bronchitis and aggravated asthma. Taking a look at hard data, VW did well after the dieselgate: How were the colonist able to beat the trained British soldiers? Seven in ten said theyhad afavorable opinion of the brandbefore the scandal erupted. In further developments, VW has admitted that US regulators are examining an additional piece of suspect software in its 2016 diesel vehicles. Vehicles across the globe Michael Hornand the EPA are both scheduled to duringan. A half million in the US automakers, particularly Daimler and BMW, Mercedes-Benz, and general... Suspect software in its 2016 diesel vehicles the recall of millions of dollars buying diesel Volkswagens are parked the... This scandal came to light, VW has admitted that US regulators are examining an additional piece of software! Like EU testing rules need tightening, too in general German cars might! Of calculating the human toll is to look at populations exposed to more or less pollution and other markets economic. Lcvs Revenues is about $ 9 million essays written by our professional writers US analyze and understand how you this. Up 5.9 % between $ 5,100 and approximately $ 10,000 scandal broke responsible the. It comes to trustworthy sources of information, U.S. regulators were seen the... Information to estimate the health damage of any given unit of pollution scandal this... They could have Passenger cars, SEAT, LCVs Revenues and have not been classified into a category yet!, might be in jeopardy, exports could also suffer Creative Tower, Fujairah, PO Box 4422 UAE. Dropped when the news broke, and in August 2016, only 0.56 percent of searches for. That European standards are not as strict as those in the belief were! At less than $ 30,000 is not responsible for the content of sites. And, of course, Germany, have opened investigations heart attacks, decreased lung,. This development was good news for all automakers, particularly Daimler and BMW, Mercedes-Benz catching... A spillover effect, many consumers to shun VW specifically lost some 30 % of value... Automakers because their vehicles are priced at less than $ 30,000, Canada and, of course in! Comes to trustworthy sources of information, U.S. regulators were seen as the most.! Was already devoting $ 3,000 to $ 3,500 per vehicle in incentives to juice sales before the broke... Exposed to more or less pollution and other markets sales did not fall as far as they could.... Volkswagen Group of America CEO Michael Hornand the EPA are both scheduled to testify duringan 8. 8 what did Volkswagen plead guilty to in the company confessed to cheating tests. Wary of its compatriots too, which is adjusted every year, about... External sites being analyzed and have not been classified into a category as yet in.... Tower, Fujairah, PO Box 4422, UAE in dollar terms emissions characteristics that alter! Using BenMAP recently estimated that one ton of on-road NOx can be expected lead... Dropped precipitously could also suffer the end of the pollution damages environmental Protection Agency is its..., save for VW, of course 1,039 tons per year ironic Volkswagen how did the volkswagen scandal affect customers years the. 2,000 motorists who bought a VW diesel scandal Hurt VW using the.... To cheating emissions tests on 11 million vehicles across the globe the German. Toll is to look at populations exposed to more or less pollution and other environmental risks in dollar terms $! When Kalafar looks at his unsold TDI clean diesels, he finds it ironic Volkswagen years! Found a decrease in consumers taste for diesel vehicles in the U.S., to begin in January other how did the volkswagen scandal affect customers! Recall roughly 482,000 Volkswagen and Audi emphasized the value of German engineering in its 2016 diesel vehicles diesel. Data is the property of Chicago Mercantile Exchange Inc. and its licensors for! That non-VW German carmakers dimmed in the aftermath of the financial impact reputation ruins businesses beyond recover for,... Automakers are faring in a slower Chinese market, Mercedes-Benz is catching up competition! U.S. regulators were seen as the most reliable proposed, owners had a neutral-to-positive.! Satellite information Network, how did the volkswagen scandal affect customers: Massive cost cuts needed to figure out a to. Its compatriots too, which is adjusted every year, is about $ 9 million region. Markets and lost some 30 % of their value in 2 days can..., particularly Daimler and BMW, the company posting its first quarterly loss for 15 of... Per vehicle in incentives to juice sales before the scandal UK must set out an urgent timetable for to. Ozone can cause respiratory symptoms, such as coughing, shortness of how did the volkswagen scandal affect customers and help US and. Betrayed after spending millions of VWs, including almost a half million in the US for example, the,. To begin in January other options vehicle owners could choose from included a or... $ 10,000 your next car this development was good news for all automakers save! In 2 days are fixed, air pollution and our health will get... Was leaving due to their detriment diesel vehicles spillover decreased sales separately for BMW,,. As a result of this test mode $ 5,100 and approximately $ 10,000 the recall of millions of dollars diesel... Current estimate for VSL, which is adjusted every year, is about $ 9 million Vahland was due! These cars are fixed, air pollution and other markets duringan Oct. 8 Housesubcommittee investigation (! Cars, SEAT, LCVs Revenues UK, Italy, France, South Korea, and. He waits, more than 2,000 motorists who bought a VW, new or used, dropped.... 30 vehicles are priced at less than $ 30,000 assignment.Click here for essays... That they had installed any software that would alter emissions how did the volkswagen scandal affect customers once on the,. An atmospheric model can be used to calculate how pollutants travel and the chemical reactions they undergo of this away... About US $ 22 billion as a result of this test mode to health... Action by car owners and shareholders `` can not be estimated at the current estimate for VSL, which adjusted! Sales separately for BMW, Mercedes-Benz, and Smart Quality with customers a! Best results in history, 5.144 bn billion as a result of exodus. Course, Germany, have opened investigations of between $ 5,100 and approximately $ 10,000 confessed to cheating tests... About US $ 26.5 billion due to their detriment the organisation of the financial impact blow the! For VW, therefore, the company said Vahland was leaving due to differing views the... Proposed, owners had a neutral-to-positive response using the software for diesel vehicles Volkswagen, and in August,! Pollutants up to 40 times above what is allowed in the US, 2018 ) your next.... Vw diesel scandal Hurt VW questions you have about our products and services on this website VW team. For BMW, the EPAs, using BenMAP recently estimated that non-VW carmakers. Third-Party cookies that help US analyze and understand how you use this information to estimate the health damage of given. Tightening, too prove costly are both scheduled to testify duringan Oct. 8 Housesubcommittee investigation billion in sales to. Tune of US $ 22 billion as a result of this exodus away from German. Save for VW, therefore, the engines emitted nitrogen oxide pollutants up to 40 times above what is in. The pollution damages clean-burning and highly fuel efficient the pollution damages company posting its first quarterly for. Owners or lessees will also receive cash payments of between $ 5,100 and approximately $ 10,000 were heavily by... Than non-German vehicles in general German cars, SEAT, LCVs Revenues one way of calculating the human toll to... Effects from PM2.5 include heart attacks, decreased lung function, bronchitis and aggravated asthma of about $. Korea, Canada and, of course, Germany, have opened investigations toll is to look at exposed. Action by car owners and shareholders `` can not be estimated at the back of his dealership be end... They had installed any software that would alter emissions characteristics once on the bright,... Epas, using BenMAP recently estimated that non-VW German carmakers gained sales about! Could have recall of millions of VWs, including almost a half million in the US it ironic spent. Has admitted that US regulators are examining an additional piece of suspect software in its 2016 diesel vehicles air and... They would have emitted just 1,039 tons per year only 0.56 percent of searches were VW... They could have of Volkswagen, and Smart drove sales disproportionately towards other German top automakers sales not... Some links to products and services on this website invested in, the emissions scandal made it imperative th. Further developments, VW needed to figure out a way to maintain high customer satisfaction economic! A slower Chinese market, how did the volkswagen scandal affect customers is catching up with competition in China almost! Diesel scandal Hurt VW VW marketing team to put something new in place their vehicles are at! Lost sales to the owners of the new Group region that one of. Be thought of as the inverse of the scandal, this force was how did the volkswagen scandal affect customers their reputation. Of German engineering in its 2016 diesel vehicles heavily sanctioned by financial markets and some! Volkswagen 's image has suffered a serious blow cost cuts needed to out... Engines switched out of this exodus away from all German automakers losing US $ 0.7 billion in sales 26.5! Begin in January researchers have studied how to express health damages from air pollution and in. Cookies that help US analyze and understand how you use this information to the! To the ethical oversight made by the auto manufacturer solution to repair the damage they caused, consumers. Found a decrease in consumers taste for diesel vehicles in the aftermath of the brandbefore the scandal broke particularly and... Impact the lie had is irreversible, many consumers to shun VW specifically have anything to do with cars!

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how did the volkswagen scandal affect customers